1. Authorized Support Channels

• All support and follow-up requests are done exclusively via the official support form on our website.
  
  
• No support request is received or processed via email, messaging apps, or direct phone calls.
  
  

2. Scope of support

• Technical support includes: Operational follow-up after delivery, responding to queries related to the deliverables, and explaining how to use the delivered system.
  
  
• Technical support is not included: Any new modifications to the system, expansion of the scope of work, or services outside of the basic agreement.
  
  

3. Duration of support

• We offer free technical support for two months (60 days) from the official delivery date.
  
  
• After this period, support is provided under a new agreement or a separate follow-up package to be agreed upon in advance.
  
  

4. Action and response times

• Support hours: Sunday through Thursday From 10 a.m. to 5 p.m. (Riyadh time).
  
  
• Expected response time: Within 1 to 2 business days of submitting the request via the form.
  
  

5. Documentation and follow-up

• Each support request is logged, tracked, and and respond to it through our digital operations management system.
  
  
• The customer can review the previous order history. This ensures transparency and service documentation.
  
  

6. Limitation of Liability

• Organishen is not responsible for any errors resulting from improper use of the system after delivery. or modify the output without consulting the team.
  
  
• Any external interventions by the customer or his/her team that affect the operation of the system are outside the scope of support.